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Ty Gwyn

Education Centre

“Believing in young people/Credu mewn pobl ifanc”.

Contact Details

I Wish My Teacher Knew

Parent/Carer questionnaire, compliments and complaints

If you have a concern, compliment or complaint

In the first instance, please contact school and ask to speak to/make an appointment with your child's Form Tutor.

If you are not satisfied and wish to discuss the matter further, please speak to Mrs Davies, Acting Deputy Head or Mrs Cox-Wall Head Teacher who will be pleased to help you. Ty Gwyn Education Centre has a three stage Complaints Policy, also on this page.

You can also contact the Chair of the Management Committee via email:

Please see the attached policy for full details should you wish to make a complaint.

Parent/Carer Questionnaire

Parents/carers of new starters feedback autumn 2021

Feedback from the summer exam series 2021, our most successful results ever!


Just to inform you we received 🙂 results and how pleased we are and how well he has done. After entering his results we received formal notification today he was accepted to his level 3 BTEC course.

Thank you for help and support I am very proud of what he has achieved with his grades.

Some parent feedback from February 2021

(as part of a review of progress)


"He enjoys attending school and I have heard positive remarks about his progress which I am so pleased to hear as previously this has been difficult."

"He has been attending regularly."

"He has been doing all the work set for him."


A parent compliment from February 2021 

(via email, in response to a positive call and postcard home)


"I too am very proud, he has improved a great deal and is very focused on going to college which is fantastic and I am very appreciative and grateful to the hard work and support from the staff." 

A lovely parent compliment to the Form Family Tutor (March 2021):

Ty Gwyn has been amazing because they work with you and not against you and want the same for the pupils as their parents do”.

Mum of E Y11

Parent/Carer questionnaire feedback October 2020


Thanks to all the parents and carers who completed the questionnaire with Mr Petts via phone, if you didn't get a chance, please complete the questionnaire from the wesbite and return to school or use the “contact us” section to share your views.


The feedback was very positive:

  • 8/8 parents/carers felt their child was making progress at Ty Gwyn
  • 8/8 parents/carers felt their child was safe at Ty Gwyn
  • 8/8 parents/carers believe pupils try to behave well at Ty Gwyn
  • 7/8 parents/carers felt that their child was not bullied and 8/8 felt that if bullying or harassment took place, staff would deal with it
  • 8/8 parents/carers felt teaching and learning were good
  • 8/8 parents/carers felt staff had high expectations, pupils had good opportunities, the right equipment and books
  • 8/8 parents/carers felt if they shared problems with staff, they responded appropriately.